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I had already been working for S7G long before the fallout I described and only recently took over these responsibilities as Production Manager. I'm not going to waste any more time after this post on here debating with people who are not personally involved with the company or own guitars...

In response to the CNC work, btw, we only cut our blanks with routes and holes drilled on the CNC for consistency (although, yes, occasionally the CNC produces a flawed blank. Final shaping/sanding is done by hand. Fingerboards cut and radiused by hand.. all fret work and finish work by hand...

First off, I would like to take this opportunity to apologize to you for this guitar being unsatisfactory. We made a mistake in judgement sending you that guitar in the condition it was in. We should have consulted with you in regards the surgery we did to the heel joint to make the neck fit...