bigswifty
Well-Known Member
I'm not sure if this is the right place for this thread, but I hope some of you can shine some light on this situation from experience.
I shipped out a guitar on November 25th to a fella in Illinois (from Vancouver, BC)
He payed via Paypal. I packed the guitar into its hard case and then that inside a guitar box loaded with packing materials to ensure a safe travel.
Then I went up to the Canada Post office and shipped it off (correctly addressed) to Illinois.
The package was insured (though Canada Post has a maximum cap off).
The package was requested as "no signature required", as the buyer is always working within the hours of postal delivery.
The estimated delivery time was Dec 2nd.
The item passed from Canada Post's possession into USPS.
Tracking showed that the item reached (and was signed for) the local post office to the buyers address in Illinois.
On Monday Dec 7th, the package went out for delivery.
However, at 1:04am on Dec 8th, the package was updated as "In-Transit, Delayed".
I contacted the buyer and was informed that no package had reached him.
This seemed odd to us, so we started inquiring.
We were both told by the local USPS office that the employees had recieved the package, and they all noted it was a guitar (it was in a Gibson shipping box).
A lady at the PO told us that it had gone out on Monday, and that the delivery employee was new.
She also informed us that the package had not returned to the office and that the delivery employee has no recollection of the package.
The package was NOT scanned out as "delivered".
What the hell do we do here?
I called USPS Customer Service and talked to a lady who advised me to open an "International Inquiry" with Canada Post, which would prompt an investigation with USPS.
However the lady at the local USPS office told me to open a Claim and possibly another with OIG - the postal police (afaik them as).
It just disappeared.
My thoughts on the possibilities are that:
a) the package was dropped off somewhere without being scanned out as delivered, that was not the buyers address.
b) the new employee stole the package
c) the new employee left the truck alone and it was taken from the truck
d) the package returned to the post office but was not scanned back in or noted. (the lady at the PO confirmed it did not come back but who knows?)
I've filed a claim with Canada Post. They've quoted 5 business days and said to keep an eye on the tracking for updates.
Beyond that I'm trying to figure out what will happen or what is fair. I really hope that it works out and that the buyer receives his guitar in tact.
What a disaster..
I shipped out a guitar on November 25th to a fella in Illinois (from Vancouver, BC)
He payed via Paypal. I packed the guitar into its hard case and then that inside a guitar box loaded with packing materials to ensure a safe travel.
Then I went up to the Canada Post office and shipped it off (correctly addressed) to Illinois.
The package was insured (though Canada Post has a maximum cap off).
The package was requested as "no signature required", as the buyer is always working within the hours of postal delivery.
The estimated delivery time was Dec 2nd.
The item passed from Canada Post's possession into USPS.
Tracking showed that the item reached (and was signed for) the local post office to the buyers address in Illinois.
On Monday Dec 7th, the package went out for delivery.
However, at 1:04am on Dec 8th, the package was updated as "In-Transit, Delayed".
I contacted the buyer and was informed that no package had reached him.
This seemed odd to us, so we started inquiring.
We were both told by the local USPS office that the employees had recieved the package, and they all noted it was a guitar (it was in a Gibson shipping box).
A lady at the PO told us that it had gone out on Monday, and that the delivery employee was new.
She also informed us that the package had not returned to the office and that the delivery employee has no recollection of the package.
The package was NOT scanned out as "delivered".
What the hell do we do here?
I called USPS Customer Service and talked to a lady who advised me to open an "International Inquiry" with Canada Post, which would prompt an investigation with USPS.
However the lady at the local USPS office told me to open a Claim and possibly another with OIG - the postal police (afaik them as).
It just disappeared.
My thoughts on the possibilities are that:
a) the package was dropped off somewhere without being scanned out as delivered, that was not the buyers address.
b) the new employee stole the package
c) the new employee left the truck alone and it was taken from the truck
d) the package returned to the post office but was not scanned back in or noted. (the lady at the PO confirmed it did not come back but who knows?)
I've filed a claim with Canada Post. They've quoted 5 business days and said to keep an eye on the tracking for updates.
Beyond that I'm trying to figure out what will happen or what is fair. I really hope that it works out and that the buyer receives his guitar in tact.
What a disaster..