Spinedriver
Well-Known Member
I've made many purchases online and until now haven't had a single problem, so I was just looking for some advice if this has happened to any of you here..
On the 9th of July, I placed an order to one of the more popular (but smaller) online stores for a Dimarzio X2N pickup. I figured that since they are an ACTUAL store it'd be a bit safer than an anonymous seller on e-bay. They had them in stock (their site said they did anyway) and I paid by Paypal. The money cam out of my account right away and I received a confirmation letter and receipt right away. Almost 2 weeks later I still never got the UPS tracking number so I called up and was told they were 'trying' to reach me by e-mail to ask if I wanted an F-Spaced or not and was told it would be shipped right away. So, I waited 4 days and still no UPS number so I called & said that if they hadn't sent it yet, to just cancel the order & give me a refund. They said no problem. 2 days later, no refund so I call again & was told they'd fix it right away. That was yesterday... as of today STILL no credit in the Paypal account ...
Any suggestions on what to do ? It seems that every time I call I get the same person so I don't think it's a matter of asking for a 'supervisor' and I'm kinda disappointed because I've bought from them in the past and there wasn't a single issue. This time however, it looks like I'm gonna lose my $80 because every time I call it feels like I'm just getting 'lip service' and every time I've sent an e-mail, all I get is the 'automated response' telling me that they'll get back to me within 1 business day. I can't see it being a 'spam blocker' on my e-mail account because the automated responses are getting through. So should I keep calling every few days to see wtf is up or just take the hit & chalk it up to getting ripped off & just not buy from them again ?
..rant over...![Rant :rant: :rant:](http://www.sevenstring.org/styles/default/xenforo/smilies/rant.gif)
On the 9th of July, I placed an order to one of the more popular (but smaller) online stores for a Dimarzio X2N pickup. I figured that since they are an ACTUAL store it'd be a bit safer than an anonymous seller on e-bay. They had them in stock (their site said they did anyway) and I paid by Paypal. The money cam out of my account right away and I received a confirmation letter and receipt right away. Almost 2 weeks later I still never got the UPS tracking number so I called up and was told they were 'trying' to reach me by e-mail to ask if I wanted an F-Spaced or not and was told it would be shipped right away. So, I waited 4 days and still no UPS number so I called & said that if they hadn't sent it yet, to just cancel the order & give me a refund. They said no problem. 2 days later, no refund so I call again & was told they'd fix it right away. That was yesterday... as of today STILL no credit in the Paypal account ...
Any suggestions on what to do ? It seems that every time I call I get the same person so I don't think it's a matter of asking for a 'supervisor' and I'm kinda disappointed because I've bought from them in the past and there wasn't a single issue. This time however, it looks like I'm gonna lose my $80 because every time I call it feels like I'm just getting 'lip service' and every time I've sent an e-mail, all I get is the 'automated response' telling me that they'll get back to me within 1 business day. I can't see it being a 'spam blocker' on my e-mail account because the automated responses are getting through. So should I keep calling every few days to see wtf is up or just take the hit & chalk it up to getting ripped off & just not buy from them again ?
..rant over...
![Rant :rant: :rant:](http://www.sevenstring.org/styles/default/xenforo/smilies/rant.gif)