ESP Owners Club-Show Us Your ESPs!

[Nobody]

I just received my ec01-ft and it’s full of this. I’m returning it. So frustrating and annoying. My first Ltd and this is what I get.

 

[rifftrauma]

I just received my ec01-ft and it’s full of this. I’m returning it. So frustrating and annoying. My first Ltd and this is what I get.

Sorry to see this my dude. Where did you order it from? Can recommend Sweetwater if they have the same model in stock.

 

[Nobody]

Sorry to see this my dude. Where did you order it from? Can recommend Sweetwater if they have the same model in stock.

I ordered it from zzounds. I paid for next day shipping and now I have to wait 3 business days for their return email. What a joke

 

[nightsprinter]

I ordered it from zzounds. I paid for next day shipping and now I have to wait 3 business days for their return email. What a joke

You might be surprised. They typically have a 24 hour turnaround for RMA labels if you make a request on the site.

Source: I've sent a lot of shit back to them.

 

[Chri]

I ordered it from zzounds. I paid for next day shipping and now I have to wait 3 business days for their return email. What a joke

Like the kitty cat above me said, use the website. They have a chat option, or you can call. I've had great success with both. Most of their CS reps are willing to bend over backwards for you.

 

[nightsprinter]

Like the kitty cat above me said, use the website. They have a chat option, or you can call. I've had great success with both. Most of their CS reps are willing to bend over backwards for you.

This is why I love Zzounds. A percentage of the time I get something I'm unhappy with and they'll take it back with zero hassle or offer me an extremely fair amount of money off. I may have even said it ITT but I got a bass I didn't appreciate the fret leveling of recently and they gave me $200 back or I could have returned it. Pocketed the $200 and now I can level it on my own (or if I didn't have the tools, that would cover a great level crown and polish by a luthier). I like zero human contact at times so the form for an RMA on the order tab of my account is clutch. No questions asked- I complain and get an RMA in a day or two to my email with a printable label.

Additionally, their 0% payment plans are dope. If you buy one or two small things with the payment plan, you basically get no-credit-check 0% plans that you can select up to 12 month installments with for up to a $3000 purchase. I don't do sweetwater anymore unless I absolutely have to because 1) their EZ-pay will put an inquiry on your credit report, I don't like the sus terms of their store card by Synchrony, and I hate having to email or call a rep and have an awkward convo about why I don't like the guitar that they clearly didn't do a real fIfTy fIvE pOiNt inspection on.

Nothing against sweetwater, I know people love them. I don't.