TedEH
Cromulent
That's honestly the only mark on Fractal on my mind - is their handling of the FM3 usb issue and their attitude about support. It's very clearly a known issue, there's tons of talk of it on their own forum, so many people have complained about it, and they've never publicly acknowledged it being a defect, or offered solutions, etc. And if you don't have a warranty, say because you bought it used, then you're just boned.My first FM3 went back and was replaced. The second one had the same issue (USB port). I still have my Axe FX 2 and think it's great. But my experience with the FM3 really put me off.
It's a fantastic machine that sounds good and gets great updates but they seem to never acknowledge their problems. I also fell victim to the bug that wipes out your global settings - and when I complained, I was told that I was whining about a company that has "world class support" and is "professional quality" so clearly wouldn't have those kinds of issues - just for them to fix it in the next FW and call it out in a patch note.
At the same time their support was really helpful when I attempted some repairs myself - they sent me the part numbers and so on. But just no offer to make things right on their end, or acknowledgement that maybe these shouldn't have been such big issues in the first place on a "world class" device.
I just wish they'd take some ownership of the fact that their devices do sometimes have defects just like any other product out there. I expect the other modellers have their flaws and lemons too, but I've yet to come across the same kinda of story of obvious defects escaping into the wild without taking some amount of responsibility.