Kiesel quality control

[CanserDYI]

Someone teach this dude how to upload a picture cause I wanna see this thing.

 

[Sam I am]

Someone teach this dude how to upload a picture cause I wanna see this thing.

I'ma trying this forum isn't like Facebook or Twitter my complaint is not the guitar it's with the lack of a final set up/ inspection verification which all guitar manufacturers that I have purchased from give, and that I'm now supposed to be the repair guy, I just wanted at the end to have them authorize a local facility to " set up " and re string to spec not ship it 2000+ miles one way there and back in hopes nothing else happens. .

 

[Sam I am]

Pics

 

[Sam I am]

Pics

I am uploading and it says they are complete but it does not show

 

[Sam I am]

Received my new guitar with the vibrato/ tremelo springs laying in the case with guitar and 1 string broke off at tuner a 2nd broke at tuner after calling/emailing to find out what the extra springs were for only to be notified that they belonged in the guitar.... I'm new to guitar and because I play lefty the custom choices are rare, they had the " lead tech " talk with me and he sent a video how to install the springs ,,,only to find out that the wood screws used to tighten the spring holders were so loose the springs did not stay on.... Emailing again it became apparent that this brand has no problem of the consumer repairing a brand new guitar.....I'm not a set up person yet because I'm new into playing, and the 5 + month wait for this thing to be built should not need fully done.....the guitar is beautiful, it had wrong color pick-up rings from order but found no cosmetic issues scratch or dings,, my disparity is :
1. No quality control list or final inspection proof... and shipping back across the U.S and then back again with hopes nothing else happens... Which opens up another can ...

Someone teach this dude how to upload a picture cause I wanna see this thing.

It keeps saying each pic file is too large what can I do ? I'm using a Droid max

 

[CanserDYI]

take screenshots of the pics and upload the screenshots. They should be smaller.

 

[lewstherin006]

It keeps saying each pic file is too large what can I do ? I'm using a Droid max

You may need to download a photo app that compresses or lowers the size of the pic. Facebook and twitter do this for you, but old school forums like this dont.

 

[Sam I am]

take screenshots of the pics and upload the screenshots. They should be smaller.

 

[Sam I am]

This one

 

[lewstherin006]

I know you are new to guitar but this is actually an easy fix. Any tech who is decent can put the springs back and level the bridge. This shouldnt have happened in shipping unless your guitar took a major drop or vibration that made them come off. They might not have had enough tension on them from the factory.

 

[CanserDYI]

Im confused as hell as how they came out of the control cavity? Didnt YOU open it?

 

[Sam I am]

I know you are new to guitar but this is actually an easy fix. Any tech who is decent can put the springs back and level the bridge. This shouldnt have happened in shipping unless your guitar took a major drop or vibration that made them come off. They might not have had enough tension on them from the factory.

Exactly , and my point is why pay shipping both ways have guitar travel 4000+ miles total when they could autho a local place of THEIR choice just to set up and put strings on ?

 

[Sam I am]

Im confused as hell as how they came out of the control cavity? Didnt YOU open it?

3 springs we're laying in the case with guitar upon arrival and high E string was broke also... I didn't even know what they were until I called/ emailed them

 

[brector]

I'll just be that guy and say your story sounds like complete bullshit, and it's not surprising you have so many people latching onto it considering this forum is a safe haven for Kiesel hate (much of it deservedly so). Pics or it didn't happen.

That you Jeff?

 

[Sam I am]

That you Jeff?

No I'm Sam a disappointed customer

 

[brector]

No I'm Sam a disappointed customer

I replied to Spoonerluv, not you.

 

[CanserDYI]

Yeah if your guitar didn't have the springs in them at all, and the back control cavity plate was screwed on, either you're not being 100% honest or someone at Kiesel this last month is smoking crack on the job.

 

[Dumple Stilzkin]

The plot thickens.

 

[Jonathan20022]

I'll just be that guy and say your story sounds like complete bullshit, and it's not surprising you have so many people latching onto it considering this forum is a safe haven for Kiesel hate (much of it deservedly so). Pics or it didn't happen.

It's actually weird that people can't just characterize things accurately, Kiesel hate has died down like Spud said because there hasn't been a scandal in 2 years. Kudos to them, mistakes happen and widespread hate usually followed some pretty questionable CS/Owner choices to find a resolution. But stuff like OP's issue can technically happen by fluke, to any builder, and due to it legitimately being an unbelievably easy fix I don't think it was inappropriate to ask the customer to reapply the springs themselves.

I will say I agree on not buying this, my Grandmother is 80 and still learned how to send me glittery butterfly "have a nice day" gifs on the daily. The fact that no pictures of the guitar were posted until way later made me doubt the validity of this for sure.

 

[Sam I am]

It's actually weird that people can't just characterize things accurately, Kiesel hate has died down like Spud said because there hasn't been a scandal in 2 years. Kudos to them, mistakes happen and widespread hate usually followed some pretty questionable CS/Owner choices to find a resolution. But stuff like OP's issue can technically happen by fluke, to any builder, and due to it legitimately being an unbelievably easy fix I don't think it was inappropriate to ask the customer to reapply the springs themselves.

I will say I agree on not buying this, my Grandmother is 80 and still learned how to send me glittery butterfly "have a nice day" gifs on the daily. The fact that no pictures of the guitar were posted until way later made me doubt the validity of this for sure.