Why didn't you just send pics to Livewire of the damaged guitar? ![Scratch :scratch: :scratch:](http://www.sevenstring.org/styles/default/xenforo/smilies/scratchhead.gif)
![Scratch :scratch: :scratch:](http://www.sevenstring.org/styles/default/xenforo/smilies/scratchhead.gif)
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This person bought a guitar from me over a year ago. He claimed there was damage in shipping so I filed an insurance claim. It was denied and so was my appeal. I then received threats from him stating he would be "taking action". This is it I'm guessing. So while he would like to place an attack on my shop and my character, I ask that each of you considering hiring me formulate your opinion of me and my work based on facts and not the ramblings of a dishonest person who made threats to do exactly what hes doing now. I have several emails with this person, an will gladly post them here for all to see. In fact, I have screen shots I saved of him bragging right here about how he was going to get a "free" guitar for his birthday. At one point, another ss.org member even chastised him and stated it was "bad karma" to do what he was doing. This transaction was a nightmare for me and I did everything I could to appease him but the USPS stated there was no visible damage TWICE and I have those copies of the reports as well. I feel I have no other choice but to defend myself as these are out and out LIES. I didn't get where I am today by lying, cheating and stealing. I'm going to post the screen shots right here. OR you could just look them up. They're in HIS own post history.
The only person talking down to someone was HIM, threatening me for not giving him his full refund.....
Here's the messages from August, just one of the lies hes telling......
From: rcsierra13
To: livewireguitars
Subject: rcsierra13 has sent a message
Sent Date: Aug-13-12 23:57:30 PDT
Dear livewireguitars,
I cannot believe that it has been 3 last since you last sent me a reply and close to a year since this transaction took place. This will be the last chance I give you to rectify the situation, as you promised me you would, before I take action.
- rcsierra13
From: livewireguitars
To: rcsierra13
Subject: Re: rcsierra13 has sent a message
Sent Date: Aug-14-12 07:39:36 PDT
Dear rcsierra13,
I don't know why you're threatening me. I did everything I could to help you. The claim was denied twice due to insufficient visible damage. I have no way of knowing for certain exactly what is wrong with the guitar and you have made no effort to prove to me that there was damage. I saw you bragging about the guitar on the forums with no mention of any damage. Why you think threats will get you anywhere I have no idea. You have made no attempt to prove damage. Why don't we start there.
- livewireguitars
I'd first like to know who it is I am conversing with as I have dealt with a number of different people.
- rcsierra13
Click "respond" to reply through Messages, or go to your email to reply
This is the last I heard from him. Had he made ANY attempt to send pictures he would have been compensated. He sent nothing after this. It's just me and my wife here so I don't know where he got that he dealt with several people. Not once have I heard him say that he would like to send pictures. I'm sorry, but in this business there are too many people who attempt to defraud sellers and it is customary to request photos of any damage. He provided nothing. I don't know of anyone who would just give someone 100% of their money AND let them keep the guitar with no proof of damage.
I'll be posting the screen shots in the morning as they're on my computer at work..............
Here's the message where I informed him the claim was denied so that was a lie he told as well. He never responded with specifics or photos of the damage, just that he wanted ALL the money for the guitar
Mr. Southwick,
Please kindly post ALL the emails if you are going to do a FULL summary of the communication. You are only posting those emails that were prior to the claim being denied. Those communications are the earliest and none of those include when I informed you that the claim was denied.
Had you just given me a valid summary of the damage and NOT demanded a FULL refund, we would have gladly worked it out with you. You wanted ALL of your money back and that's not how it works. I tried to offer you replacement parts, whatever you wanted and I still WILL but you have got to be reasonable.
Why are you so willing to send pictures to members of this forum, but you never once sent me the photos of the damage that I requested?
You would have been compensated had you just sent the photos as I requested. How about you send me those pictures and stop trying to trash my reputation. I understand you're just a kid but this is my livelihood. We're supposed to be adults here so why don't you address this issue with me and send over those pictures.
michael@livewireguitars.com
Hmm. All I know is that they might be good or bad. Right Stealth?....Right?...
Unfortunately it didn't arrive in perfect condition, both the volume and tone knobs and pots were not secured properly, there is a slight problem with the pickup selector and the pickups have not been wired accurately as occasionally they give a little electric shock.
Lamewire guitars straight up will steal your money and guitars. I've been waiting two years and he always has a excuse like his father passed and he has sand in his ...... and has to take a year off.
16 posts, and you came here in January? Hmmm. Obviously credible.
You're right to be skeptical, but check their thread over in the dealers section. This guy, myself, and several others are all having the same issue.