HeHasTheJazzHands
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With control, TPG Growth and Servco make Fender more consumer friendly | peHUBpeHUB
Nine months since taking control of Fender Musical Instruments, TPG Growth and Servco Pacific are finally talking about the changes occurring at the company whose instruments helped define modern music.
Customers, for the first time, will be able to order and buy guitars at the Fender website beginning in late November, according to William McGlashan, the founder and managing partner of TPG Growth. This includes “custom-configurable” guitars, like the famed Telecaster and Stratocaster that can be made to a user’s unique specifications. Such orders will likely take about two to three months for delivery. “That’s the current operating plan. It could be much faster than that,” McGlashan said.
Currently, consumers who try to buy a guitar off Fender.com are directed to online dealers, such as Amazon or Sam Ash, or local dealers.
The change, which may seem insignificant, reveals what is going on at Fender. The company has inspired a passionate following from the best of Rock ‘n’ Roll, including Eric Clapton and Jeff Beck, but has made little attempt to figure out who its customers are. That’s changing, McGlashan said.
Fender now informs consumers of product updates or developments, McGlashan said. The company has also built a community channel on the Fender website that features videos from artists such as Bruno Mars, the Smashing Pumpkins or Avril Lavigne, who use its instruments. (Lavigne has her own guitar, the Avril Lavigne Telecaster.)
Fender.com provides a forum for users to ask questions or raise issues. There’s even a Fender University which offers free online lessons from the Berklee College of Music.
“We want to build the Fender brand and business to match its potential,” McGlashan said. “The company is known for its exceptional instruments and equipment, but we have high aspirations for what the Fender brand can be, engaging music fans on many more levels and points of contact.”.