coffinwisdom
Well-Known Member
(posted in ERG for relevance)
Now, let me preface this by saying that these strings are awesome. Definitely some of the best strings I've ever used. Also, this is only my PERSONAL experience with Circle K. If you've had a better experience great but here's what I've had to deal with:
So I ordered a 6 string balanced set for my bass. 3 or 4 days later I get a package in the mail from Circle K. Sweet. I open it up and they only sent me a 5 string set. No big deal, I'm not in a hurry and I've heard their service is great.
I fire off an email immediately after I open the package explaining my situation. I sent them a picture of what I received in the mail. It was clearly packaged as a 5 string set from the beginning even though on the Priority Mail package it says CKS-136S6BH referring to the 6 string set I paid for. I also forwarded them the email receipt they sent me confirming that I did order and pay for a 6 string set. This isn't some weird set of strings I ordered, this is a set they sell as a set under their "basic sets" page!
2 days later no response. Still a reasonable time for a business to reply to an email but just to be sure I sent the same message to their customer service email. (The first email was sent to their shipping email address.) 5 days after the second email I sent a third email. It's now been a week since my first email and I still have not received any response.
This is totally unreasonable considering the owner of Circle K actively posts on message boards and has posted on TalkBass multiple times since I started attempting to get in contact! I have been forced to dispute the transaction via PayPal. I don't even want a refund I just want my string.
It's too bad because this is a great product but due to their customer service I could never rely on them for anything except when I need extremely unusual string gauges. Even then I will hesitate to order from them in the future.
Now, let me preface this by saying that these strings are awesome. Definitely some of the best strings I've ever used. Also, this is only my PERSONAL experience with Circle K. If you've had a better experience great but here's what I've had to deal with:
So I ordered a 6 string balanced set for my bass. 3 or 4 days later I get a package in the mail from Circle K. Sweet. I open it up and they only sent me a 5 string set. No big deal, I'm not in a hurry and I've heard their service is great.
I fire off an email immediately after I open the package explaining my situation. I sent them a picture of what I received in the mail. It was clearly packaged as a 5 string set from the beginning even though on the Priority Mail package it says CKS-136S6BH referring to the 6 string set I paid for. I also forwarded them the email receipt they sent me confirming that I did order and pay for a 6 string set. This isn't some weird set of strings I ordered, this is a set they sell as a set under their "basic sets" page!
2 days later no response. Still a reasonable time for a business to reply to an email but just to be sure I sent the same message to their customer service email. (The first email was sent to their shipping email address.) 5 days after the second email I sent a third email. It's now been a week since my first email and I still have not received any response.
This is totally unreasonable considering the owner of Circle K actively posts on message boards and has posted on TalkBass multiple times since I started attempting to get in contact! I have been forced to dispute the transaction via PayPal. I don't even want a refund I just want my string.
It's too bad because this is a great product but due to their customer service I could never rely on them for anything except when I need extremely unusual string gauges. Even then I will hesitate to order from them in the future.