In the screenshots provided above you can clearly see how I was told the guitar is "fine" and just not "my taste" which is different from it being flawed. He did not even consider the guitar to be flawed… I can post some more screenshots it even gets more hairy in the next couple ones…
Edit: Since Claudio started to post screenshots of the chat I thought it might be more transparent to send a cohesive number of messages instead of some random bits. His name is known, so I thought it is not needed to blurr it out… Can edit as wished, just let me know. I wanted to keep things transparent and I am not making up this stuff here. I definitely felt "left alone" as a customer in Germany who got a guitar from a workshop in Italy.
Edit: Since Claudio started to post screenshots of the chat I thought it might be more transparent to send a cohesive number of messages instead of some random bits. His name is known, so I thought it is not needed to blurr it out… Can edit as wished, just let me know. I wanted to keep things transparent and I am not making up this stuff here. I definitely felt "left alone" as a customer in Germany who got a guitar from a workshop in Italy.