did you ever get these things resolved? also, have you got pics of your ran? i remember being really impressed with the mock up...would love to see the actual thing!
Resolved as in Ran came through and fixed it and made it right? No.
I had the dud parts replaced and came to terms with the omissions/errors. I mean what else can you do?
After sales customer service was some of the worst I've ever experienced in my life. That the employee could not even entertain the possibility that there could be anything wrong with their work in any way and in fact, became defiant and combative told me everything I needed to know.
Whoever does the actual work on Ran guitars has some real talent no question about it. Challenge is getting accurate information to them so that you actually get what it is you're wanting.
There's pics on the Ran owners facebook page if you wanna check it out. No offense but I'm so Ran'd out I just don't feel like posting any here.
If you like it and are interested in buying message me here.