Jonathan20022
Engineer
I got a V6 delivered to the UK in January. Customs costs were £219. I'm having so many problems with it now, I wish I hadn't have bothered.
What problems are you having?
I got a V6 delivered to the UK in January. Customs costs were £219. I'm having so many problems with it now, I wish I hadn't have bothered.
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What problems are you having?
The unwound strings pop out of the saddles when you bend the string and the finish is flaking off the neck
How have they been when trying to get it sorted?
The unwound strings pop out of the saddles when you bend the string and the finish is flaking off the neck
I don't think you can say anything about the bridge mounting from that picture.
What I would do is see what Kiesel offers. As it's a huge, expensive pain in the ass to ship the guitar back to the US I hope they can give you some sort of discount for the finish issue. Your issues are totally fixable.
You can fix the finish problem possibly with spot dropping lacquer or superglue on the chipped part to build a finish then sand it flush. The chipped area might still have a visible outline but should feel ok.
The saddle issue is also solved simply using the same method techs use on new saddles. Simply set the string where it needs to be and use a rubber-faced mallet (or figure out a way to hit the string and saddle at the right point without using something that will mar the finish) to hit the string so it causes a notch in the saddle. This ruins the string but gives you an accurate groove for the new string to stay in and it should no longer move around.
Neither should happen on a new guitar but I'm sure Kiesel will make it right.
Keisel isn't handling this correctly. Why should the customers have to handle the replacement process? THEY should do that as a basic courtesy. And then some. C'mon....
If you would prefer Kiesel Guitars do the Update you can arrange to send in your Vader.
To contact Kiesel Guitars to arrange an RMA before sending in your Vader please address your email to Service@KieselGuitars.com
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