Edika
Well-Known Member
I would say that I had a relatively sour taste left to my mouth by GAK. I wanted to order a neck pickup and GAK had the best price and suspiciously with no shipping. To be honest the pickup was in for order but I assumed by putting in my address and all it would provide a shipping quote. At the time I ordered it I had put my debit card.
They gave me an expected date and it will be in stock and ship. A couple of days passed after the quoted day and I asked what was the status and received a reply that it will take one more week. No problem as I wasn't in a hurry to receive the pickup. However since the payment wasn't taken from my card within a week the bank cancelled the transaction and when it was finally in stock they contacted me if I still wanted the pickup and if they should charge my card.
So far so good but I wanted to pay with my credit car as I was running low on my bank account at that moment.
The reply was that I had to cancel my order and order it again putting my credit card details which seemed reasonable so I asked them to cancel my order and I went to order the pickup again. Going to the payment page however a £20 shipping cost got added to the price of the pickup that wasn't there on my initial order. I assume it was because it was in a pre-order status. And £20 to ship a pickup inside the UK? Yes I know it was not in the mainland UK but £20? So if I had given them the go ahead to charge my debit card instead of cancelling the order I would have gotten a nice surprise!
I'm not saying it's a bad store or that they don't have good prices some times, but they can be a lot more transparent on the shipping costs, especially for items on order or pre-ordered. Personally I'll only consider them again if they have a really good bargain. Similarly priced items go to any other shop.
They gave me an expected date and it will be in stock and ship. A couple of days passed after the quoted day and I asked what was the status and received a reply that it will take one more week. No problem as I wasn't in a hurry to receive the pickup. However since the payment wasn't taken from my card within a week the bank cancelled the transaction and when it was finally in stock they contacted me if I still wanted the pickup and if they should charge my card.
So far so good but I wanted to pay with my credit car as I was running low on my bank account at that moment.
The reply was that I had to cancel my order and order it again putting my credit card details which seemed reasonable so I asked them to cancel my order and I went to order the pickup again. Going to the payment page however a £20 shipping cost got added to the price of the pickup that wasn't there on my initial order. I assume it was because it was in a pre-order status. And £20 to ship a pickup inside the UK? Yes I know it was not in the mainland UK but £20? So if I had given them the go ahead to charge my debit card instead of cancelling the order I would have gotten a nice surprise!
I'm not saying it's a bad store or that they don't have good prices some times, but they can be a lot more transparent on the shipping costs, especially for items on order or pre-ordered. Personally I'll only consider them again if they have a really good bargain. Similarly priced items go to any other shop.
