Did The Jackson Custom Shop Botch My Order?

[Boris_VTR]

Is there any good dealer in Europe who has experience with Jackson custom orders and can be trusted?

 

[Floppystrings]

That top is SO depressing. I would definitely send it back.

Shame on Jackson custom shop for letting that thing leave the door, unreal.

 

[electriceye]

That top is SO depressing. I would definitely send it back.

Shame on Jackson custom shop for letting that thing leave the door, unreal.

Agreed. I’d be furious. That’s a GARBAGE flame top for a CS order. No way would I accept that. Hell, I’m an amateur builder and I wouldn’t use that lame of a top.

 

[electriceye]

View attachment 76831 If that had happened through a reputable U.S. Jackson dealer you could reject it with no monetary loss,or they would offer it with about a 10 % discount.I ordered this one a couple of years ago.I almost rejected it because it should have had a blank board and different volume knob placement.I accepted it with a $450 discount because the top was just spectacular and they had actually gotten the Trans Black spot on for my tastes.
View attachment 76829 View attachment 76829 View attachment 76830

Now THAT is a flame top!

 

[Jamey36]

And mine was a Custom Select,not master built.I specced a 1/8" Flame Maple cap.No request or up charge for super high quality flame.

 

[ThomasUV777]

My dealer (claims he has) sent a couple of messages towards the Jackson Custom Shop for a couple of weeks now, which remain unanswered. Frustration intensifying. The fear that this guitar, if it ever arrives, will leave a bad aftertaste is becoming real.

 

[AndiKravljaca]

Is there any good dealer in Europe who has experience with Jackson custom orders and can be trusted?

Very much seconded. I might be putting in an order for a Broderick sometime soon and want to do it through a reputable dealer.

 

[Boris_VTR]

Very much seconded. I might be putting in an order for a Broderick sometime soon and want to do it through a reputable dealer.

Hopefully someone can share any info I was thinking about contacting Thomann if they handle Jackson custom orderds.

 

[MaxOfMetal]

Hopefully someone can share any info I was thinking about contacting Thomann if they handle Jackson custom orderds.

Get the regional dealer's list from Jackson.

Contact the shops listed and find the one with the most experience, and most recent experience, ordering CS Jackson stuff.

Red Flags:

- They only deal in production Jacksons.
- They don't know the difference between Select and Masterbuilt.
- They don't have the current price list on hand.
- They don't have any outstanding orders or build slots.

Avoid dealers like that. It's just going to cause heartburn.

Green Flags:

- Have current orders in process, and build slots already allocated.
- Knowledge of the process.
- Have current Select/CS inventory.

A dealer with that is most likely going to make the process as smooth as possible.

 

[1b4n3z]

And do check the fretwork before accepting

Edit. Sorry about the orientation

 

[Carlos_EVH]

Even the old SLXMG from Indonesia had better looking tops than that CS lol

 

[Mathemagician]

Don’t just complain. Blast them online on twitter/FB/etc. make it known that you got an import-grade top with actual missing spots and then also link the 23 fret Kelly for good measure.

As for the color...this is why I would never order a trans black guitar. They ALWAYS look purple. Sometimes it’s camera flash, but often that’s just how the black tint settles on wood. Idk, never liked ESP’s purple looking models and not surprised JACKSON has the same issues.

 

[MASS DEFECT]

Don’t just complain. Blast them online on twitter/FB/etc. make it known that you got an import-grade top with actual missing spots and then also link the 23 fret Kelly for good measure.

As for the color...this is why I would never order a trans black guitar. They ALWAYS look purple. Sometimes it’s camera flash, but often that’s just how the black tint settles on wood. Idk, never liked ESP’s purple looking models and not surprised JACKSON has the same issues.

I remember custom trans blacks from 1999-2005 had a greenish-brown tint like the marty friedman KE1 and mark morton riverbed dominions. Now, you are right, the transblacks have more of a purple hue.

 

[spudmunkey]

I've got a trans black guitar on flamed maple. in some photos it looks brown. In some, it looks purple. It doesn't look either in person.

 

[cip 123]

Any rough estimate how much EUR custom RR (nothing crazy) order is this days? Wait time is around 1 year?

I don't know for sure, but that wait time seems super optimistic.

 

[Boris_VTR]

Very much seconded. I might be putting in an order for a Broderick sometime soon and want to do it through a reputable dealer.

I just sent Thomann an inquiry and will let you know when I receive replay. Other than Thomann I have no other idea who could do that.
I see they have custom shop guitar on sale (https://www.thomann.de/gb/jackson_rhoads_rr24_bw_pinstripe_usa.htm) that leads me to believe that someone ordered custom shop but bailed on the guitar.

 

[MaxOfMetal]

I just sent Thomann an inquiry and will let you know when I receive replay. Other than Thomann I have no other idea who could do that.
I see they have custom shop guitar on sale (https://www.thomann.de/gb/jackson_rhoads_rr24_bw_pinstripe_usa.htm) that leads me to believe that someone ordered custom shop but bailed on the guitar.

Not necessarily, shops order custom builds for in-stock inventory all the time.

The thing is, there is no longer any "non-custom" USA Jackson guitars. Everything is either a Select (limited options) or Masterbuilt (near unlimited options). The regular production USA series is, for all intents and purposes, no more. So if a shop wants to stock USA Jackson they put in Select, or on occasion Masterbuilt, orders.

 

[Boris_VTR]

Get the regional dealer's list from Jackson.

Contact the shops listed and find the one with the most experience, and most recent experience, ordering CS Jackson stuff.

Red Flags:

- They only deal in production Jacksons.
- They don't know the difference between Select and Masterbuilt.
- They don't have the current price list on hand.
- They don't have any outstanding orders or build slots.

Avoid dealers like that. It's just going to cause heartburn.

Green Flags:

- Have current orders in process, and build slots already allocated.
- Knowledge of the process.
- Have current Select/CS inventory.

A dealer with that is most likely going to make the process as smooth as possible.

Unfortunately I'm from small country in Europe where demand for Jackson Guitars is not so big as lets say Finland (only twice the population but huge Jackson fans by the looks of it hehe). So my only real option (that I know of) would be Thomann.

 

[GenghisCoyne]

Get the regional dealer's list from Jackson.

Contact the shops listed and find the one with the most experience, and most recent experience, ordering CS Jackson stuff.

Red Flags:

- They only deal in production Jacksons.
- They don't know the difference between Select and Masterbuilt.
- They don't have the current price list on hand.
- They don't have any outstanding orders or build slots.

Avoid dealers like that. It's just going to cause heartburn.

Green Flags:

- Have current orders in process, and build slots already allocated.
- Knowledge of the process.
- Have current Select/CS inventory.

A dealer with that is most likely going to make the process as smooth as possible.

this comment is going disgustingly unappreciated

 

[AndiKravljaca]

I feel like we're hijacking the thread since it's about one specific custom shop order, so I wonder if a mod could break these questions out into a separate thread?

The problem with Jackson's dealer locator is that every single dealership around here is listed as a 'Custom Shop Dealer', but this includes stores which I've never even seen a Jackson in, let alone a USA one - I'm thinking that just because a store has the ability to put custom shop orders in, doesn't necessarily mean they know what they're doing. I don't think any shop anywhere close to me would know the difference between a USA Select, a Custom Select or a full blown custom shop order. It's why the question is more, what's Europe's Matt's Music, so to speak. What's a dealer who knows what they're doing and does it often enough to know.

I put in an Ibanez j.custom order through the Ibanez Demonstration Store rep here, and it was very obvious they didn't know what they were doing because I had to explain to the guy what a j.custom guitar was and where to find it in the inventory of the regional distributor. I dare not even contemplate how they'd handle a Jackson custom shop order.