Vede
Well-Known Member
To help kick-off the launch of the Zeus earlier this year, Jeff built a crazy one (see above) to showcase the possibilities, with a buckeye burl & resin top, a flamed koa body, and a cocobolo neck.
I loved that guitar. But it wasn't for sale. And I didn't want to risk having them make a copy because I'm very particular about the aesthetics of my guitars. Ordering a custom sight-unseen isn't terribly appealing to me - too much risk that I won't like the end result. I only ever buy custom if I'm able to see or personally select the wood myself. So, no problem - with Kiesel, I just hang-out in their "in stock" section from time to time to see what pops up. I found an amazing Osiris that way shortly after NAMM...
Last week, out of the blue, Jeff's showcase Zeus popped up in the "in stock", and I bought it.
It arrived on Tuesday, and it was superb - EXCEPT that the string slots in the nut were cut too deeply, and so the strings were sitting only a hair higher than the first fret. What that meant was that fretting chords up towards the top of the neck felt odd (there was no "bounce"), and the extremely low action at the nut was causing buzz on the open strings.
I sent a video to Kiesel support showing them the problem. I said that I'd hate to have to ship the guitar all the way back just for that fix, but that I could do, or I could take the guitar to my local tech and have him take care of it.
Kiesel customer service got back to me very quickly, apologized, and offered to cover the cost of the repair with my local tech. I took the guitar into him on Wednesday, he filled the slots, got the strings to the height they should be, and had the guitar back to me by Friday, yesterday.
Now my Zeus plays as good as it looks. It originally shipped with an issue, and that's not fun, but it happens. What matters here is that Kiesel was extremely easy to work with and were very quick to make it right. The experience was painless.
And, therefore, I'm sure I'll buy from them again.
Without further ado, here are more pix of my new Zeus, which is right up there in terms of playability and quality with my other high-end USA and Polish-made (Mayones) guitars...